Top Digital Agency

Web Redesign For Outsourcing IT Firm

5.0

I really appreciated their responsiveness.

Client’s Clutch Review

Project Feedback

The dynamic website met technical objectives and added vibrancy to the platform, supporting reliable daily use. Ecom Development NYC’s strong reputation, consistent communication, and responsible management contributed to a productive partnership.

I really appreciated their responsiveness.

Client Rating

5.0

Quality: 5.0

Cost: 5.0

Schedule: 5.0

Would Refer: 5.0

Project Feedback

Project Summary

Ecom Development NYC redesigned multiple pages using a WordPress knowledgebase plugin, creating a more engaging UX/UI and streamlining page navigation and layout to boost customer interest.

Web design

Aug. - Sep. 2017

Less than $10,000

Client
Michael Claxton

Managin Director, Solid Systems

About
specializing in delivering outsourced IT services to businesses in the most human-focused way possible.

Employees
11-50

Location
Cape Town, South Africa

The Client

Please describe your company and your position there.
"Our team at Solid Systems provides relevant solutions for today’s ever-shifting world, specializing in delivering outsourced IT services to businesses in the most human-focused way possible."

The Challenge

For what reason(s) did your company hire Ecom Development NYC?
"We needed a partner to redesign the advice pack on our website."

The Approach

What were your goals for this project?
"With Ecom Development NYC’s help, we wanted to bring life to the static, boring WordPress knowledgebase plugin."

How did you select this vendor?
"Ecom Development NYC had great reviews online and communicated consistently."

Describe the project in detail.
"We’d installed a knowledgebase WordPress plugin, but the design of the plugin from the frontend editor is limited. We wanted to redesign the landing page, category page, and article page. These 3 pages must be dynamic and preferably work with the existing plugin. The category pages must also provide an overview. At the moment, all the pages have the same overview. Visitors may be interested in our help desk, network management, cloud services, or an IT partnership with us; in researching our services, they may come across new terms and like some clarification. To remedy this, we set up a glossary, which defines all these technical terms in simple language, ensuring that our clients know exactly what they need. The article page also had content spacing issues, which needed to be resolved."

What was the team composition?
"We had a project manager assigned to us, and the owner checked in continuously."