Shopify Web Dev For Online Farmers Market

Project Feedback

Project Summary

An online farmer's market hired Ecom Development NYC to develop their Shopify e-commerce website. The team customed functionalities to better suit the client's business operations and now provides ongoing maintenance.

E-commerce Development

Mar. 2020 - Ongoing

Less than $10,000

Client
Carlo Luciano

CEO, Culinary Harves

About
We have offerings from local food producers and set up a curbside pickup for our member base once a week.

Employees
1-10

Location
Wayne, Pennsylvania

The Client

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Please describe your company and your position there?
"I’m the founder of an online farmer’s market that is based in Pennsylvania. We have offerings from local food producers and set up a curbside pickup for our member base once a week."

The Challenge

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What challenge were you trying to address with Ecom Development NYC?
"We were deciding whether to use Shopify but found that it didn’t have everything we needed to do our business. There were limitations to the platform, especially for the unique service we offer, which is a farmer’s market concept but with a curbside pickup component. We asked Ecom Development NYC to help us make modifications to the platform to better fit our business needs."

The Approach

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What was the scope of their involvement?
"Being a startup during the COVID-19 pandemic, we were only in our infant months of creation, so we had to focus on the website itself. We were able to do most of the work on the frontend since Shopify is so easy to use, but Ecom Development NYC helped us with backend development, coding and making custom modifications to its functionalities. Their team made it possible for users to schedule a pickup time. They also brought on certain apps to allow us to conduct our business. We test the product several times to make sure it works the way we want it to, and they make changes to it if necessary."

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What is the team composition?
"We had a main contact from the very beginning. Other team members are also involved and offer their different expertise on the different aspects of the website. At most, we are in touch with three people. They offered other departments to work with us and offer frontend and advertising advice, but at this phase in the business, we’re just sticking with the backend team."

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How did you come to work with Ecom Development NYC?
"We posted a job to find the right company to work with. I spoke to at least 10 different service providers, but we decided to work with Ecom Development NYC since they did a great job of explaining how they could help us. Their price point, level of expertise, and professionalism were the right fit for us. They made communication easy through a chat platform, where we told them what we were looking to do and what we needed to be modified and recoded."

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How much have you invested with them?
"We’ve invested probably a few thousand dollars."

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What is the status of this engagement?
"We began around March 2020 and we have an ongoing relationship. As our business grows and as issues come up during website maintenance, we simply jump right back on their chat system and they respond right away."

The Outcome

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What evidence can you share that demonstrates the impact of the engagement?
"We tell people that we’ve taken to a Shopify platform with a little help from an outside company and we’ve gotten compliments on the website’s functionality and user-friendliness."

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How did Software Pro perform from a project management standpoint?
"Ecom Development NYC has been a pleasure to work with. We were excited to have them involved. I don’t have a background in web design, since I’m a chef, so we just send them the information of what we would like and how we want our website to work for the customer, and they magically make it happen. They accommodate any tweaks that need to be done on the platform until it is exactly the way we want it. We communicate back and forth as they’re doing the development. There were times when I had to get on a phone call to clarify our objectives, but we were mostly corresponding through Software Pro’s chat platform. It’s also nice that we get a very quick response for whatever we’re asking, as there’s always someone who’s working on the project."

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What did you find most impressive about them?
"The most impressive thing about Ecom Development NYC is the speed of their response and the efficient way they get things done."

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Are there any areas they could improve?
"We’ve experienced a bit of a language barrier sometimes during our conversations. Other than that, there’s nothing for them to improve on. We still got everything done."

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Do you have any advice for potential customers?
"If you need help building out a website, Ecom Development NYC is an expert that’s not going to charge you a ton but will give you incredible results. I highly recommend that you work with them."