Top Digital Agency

Redesign For E-Commerce Tax Services Websites

5.0

I'm impressed by their ability to fix anything, explain what they did, and show me ways to update in the future.

Client’s Clutch Review

Project Feedback

Ecom Development NYC's changes to key internal pages have had an immediate impact on increased sales and leads. Opt-in volume doubled after a strategic change on a critical page alone. The team continues to stay flexible when delegated tasks, and communication is effortless.

I'm impressed by their ability to fix anything, explain what they did, and show me ways to update in the future.

Client Rating

5.0

Quality: 5.0

Cost: 5.0

Schedule: 5.0

Would Refer: 5.0

Project Feedback

Project Summary

Ecom Development NYC has elevated two websites for a company that helps e-commerce sellers ensure tax compliance. They offer several recommendations, serving as a one-stop dev shop for branding and conversions.

Web Development, Web design

June 2020 - Ongoing

Less than $10,000

Client
Scott Letourneau

CEO, NCP & Sales Tax System

About
We are where successful e-commerce sellers turn first to protect and grow their profits

Employees
1-10

Location
Las Vegas, Nevada

The Client

Please describe your company and your position there?
"I am the CEO of nvinc.com and salestaxsystem.com and we are where successful e-commerce sellers turn first to protect and grow their profits when they launch in the U.S. Specifically, we help e-commerce sellers and entrepreneurs structure their business to maximize their profits, eliminate tax surprises, ensure sales tax compliance, expand their brand, and enhance their assets."

The Challenge

For what projects/services did your company hire Ecom Development NYC, and what were your goals?
"Our websites were both updated one five years ago and one 12 months ago by a branding company that helped, but we need the next level of design for optimizing leads and sales. We needed someone who understood branding, conversion, and coding in a one-stop-shop."

The Approach

How did you select this vendor and what were the deciding factors?
"We searched several and ran some test tasks and found that their analysis and presentation were much more detailed than anyone else. We wanted a firm that was responsive, detailed, and sharp."

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
"We had a kick-off meeting with a presentation after I shared my concerns, and they had a host of recommendations plus different levels of services with estimated fees involved. It was great to have options. I started with a test part of the project to get the flow of communication down, and it has been smooth ever since."

How many people from the vendor's team worked with you, and what were their positions?
"I worked with the project manager and two senior people on the development and changes of the new pages for our websites."

The Outcome

Can you share any measurable outcomes of the project or general feedback about the deliverables?
"Our redesign on our header and footer, plus key internal pages for strategy sessions, has resulted in an immediate impact in more sales and new leads. Our opt-in volume has doubled after one suggestion on a critical page. We are delighted with our results!"

Describe their project management style, including communication tools and timeliness.
"They were very flexible in how we would delegate tasks to them. We used several tools and decided to use a simple google sheet shared with tasks I could add and Skype for daily communication. It has been effortless to work together. Their team has been very patient with my questions. I use Camtasia to delegate new tasks on videos that works well."

What did you find most impressive or unique about this company?
"I'm impressed by their ability to fix anything, explain what they did, and show me ways to update in the future on my own. They make marketing suggestions, and open to my input and changes."

Are there any areas for improvement or something they could have done differently?
"We fixed out the flow of pages to update, the process for me to see them on a test site first than to make them live. Our timing quickly came together."