Top Digital Agency

Cratejoy Website Update For Subscription Box Company

5.0

They are very thorough and take the time to understand requirements to deliver a great web site

Client’s Clutch Review

Project Feedback

Sales are up dramatically during COVID-19. People communicated that the site is easy-to-use, and their team quickly made the product. Their team is thorough and takes the time to understand the business.

They are very thorough and take the time to understand requirements to deliver a great web site

Client Rating

5.0

Quality: 5.0

Cost: 5.0

Schedule: 5.0

Would Refer: 5.0

Project Feedback

Project Summary

A subscription box company hired Ecom Development NYC to redesign its Cratejoy e-commerce website. They improved the appearance after a questionnaire on goals.

Web design

Feb. - May 2020

Less than $10,000

Client

Owner, Bubbles & Books

About
I own a subscription box company

Employees
1-10

Location
West Coxsackie, New York

The Client

Please describe your company and your position there.
"I own a subscription box company. My website is hosted with Cratejoy's marketplace. It was a bit outdated and needed an updated design, new images, videos, and some additional products added."

The Challenge

What challenges were you trying to address with Ecom Development NYC?
"Redesign of a Cratejoy ecommerce website for subscription box company."

The Approach

What were your goals for this project?
"Improved appearance Improved user experience Increased conversions"

How did you select this vendor?
"I searched online for companies with Cratejoy web experience. Ecom Development NYC seemed knowledgeable and had excellent communication throughout the discovery phase, so I decided to hire them."

Describe the project in detail.
"Once hired, Ecom Development NYC sent a questionnaire to determine exactly what I needed out of the new website. The questions and their follow up questions really helped me pinpoint requirements so we were all on the same page."

What was the team composition?
"I worked directly with the designer and the rest of the team through their project management software and by phone as needed."

The Outcome

Can you share any outcomes from the project that demonstrate progress or success?
"During Covid-19, my sales have been increasing drastically as more people are buying items for "home entertainment" options. The website is directing people to the products and helping them select their product variations and find us on social. People have commented that the website is easy to use."

How effective was the workflow between your team and theirs?
"Their team worked well with mine, despite time constraints on my end and travel during the early stages of the product that made it difficult for me to respond right away."

What did you find most impressive about this company?
"They are very thorough and take the time to understand requirements to deliver a great web site."

Are there any areas for improvement?
"I can't really think of anything. It was very smooth."